Insights on L&D, Grants, and Workplace Learning
Learning has been something I’ve loved for as long as I can remember. That’s not to say I loved everything about school—math and I have never truly been friends (even with a calculator, basic addition is still questionable). But the learning part? That part always pulled me in. I loved learning to play an instrument. I loved history and science. I was fascinated by how people across the world shaped history, and by how the human body somehow manages to heal itself and keep going every single day. There is so much out there to be curious about, and I wanted to understand as much of it as I could. I liked learning so much that I just… kept going. Eventually, that path led me to a PhD. That felt like the official finish line for formal schooling, and I remember thinking, Okay, I’m done now. I’ve learned enough. Of course, that’s not how it works. Learning didn’t stop—it just changed. We learn every day, often without noticing it. We learn about ourselves. We learn how to navigate difficult situations. We pick up new skills, figure out better ways of doing things, and yes—sometimes we finally get Excel to create the pie chart we wanted all along. My love of learning might lean a little toward the “enthusiastic” side, but what really excites me is seeing it spark in others. I love when a client wants to take a class, attend a workshop, or team up with a colleague to learn how to do something better. They’re not doing it just to check a box—they’re doing it to grow, to improve their work, and to better serve the people around them. There’s something incredibly energizing about watching people choose to learn—especially when the learning is optional. That curiosity, that willingness to jump in, is a powerful thing. Learning is part of being human. We can pretend we’re done with it, or try to avoid it, but we can’t actually stop. Some of us find joy in formal learning or make it a conscious priority. Others find it in more hands-on ways—figuring out a new power tool, learning how a new car works, or discovering the least painful way to shovel 20 inches of snow. However it shows up, learning is there. So keep finding the joy in learning. Keep encouraging it—in yourself and in the people around you. As Michelangelo famously said, “I am still learning.” That feels like a pretty good mindset to carry with us, no matter where we are in life.
In January, Adriana Torres of The Process Reinvention and I partnered to co-present The Power of Process , a workshop focused on how Lean Principles and Training intersect to create real, measurable improvement. The response was overwhelmingly positive, and it confirmed what we already believed—this conversation needs to continue. That’s why we created The Practical Improvement Series . In this collaboration, we take turns exploring topics from both perspectives—training and Lean process—showing how they connect and, more importantly, how they translate into practical, everyday improvements at work. This series is designed for those in HR, learning and development, process improvement, and business ownership who are looking for insights they can actually use. Our goal is simple: to make improvement feel accessible, relevant, and doable in the context of your daily work. Melissa’s question to Adriana: What is the Lean Process? Is it just for manufacturing? Hello everyone! I am super excited to work in this awesome collaboration with Dr. Melissa Wilson, a Training Guru and willing partner in creating meaningful change for different types of humans. I want to start answering this question by saying that not all processes are created equal. Some have more impact than others in our business, work and personal lives. Also, some processes are more permeated with inefficiencies that misuse and waste our most valuable resources: Our Time, Our Energy, Our Talent, Our Money. About two decades ago I gained the awareness and knowledge of this fact, and I feel so lucky to have been blessed with the knowledge and practice of the Lean/Continuous Improvement Methodology. A Lean process is a way of designing and running work so that every step creates value for the customer/ end user and what doesn’t add value or is necessary for the operation is reduced or removed. It is about respecting people’s time, effort and talent while delivering exactly what’s needed . There is a very common myth about Lean that many folks believe: this myth claims that Lean/Continuous Improvement is only for the Manufacturing Industry. In reality, Lean is for any type of process in any industry, for any size and type of organization – even completely transferable and applicable to any personal and business processes. Lean/Continuous Improvement as a methodology was born in manufacturing (Toyota), but it works anywhere humans do processes. The problem Lean noticed: People were busy all day Customers still waited Errors kept repeating Talented people spent time fixing preventable issues Lean asked a simple question: “Why are we working so hard and still not getting better results?” It was discovered that certain aspects of the process were actually wasting valuable resources. Even though people were doing their best, their process was causing them friction and pain, perpetuating solvable problems. In finding out the root causes of those solvable problems, and making improvements to the processes to eliminate the waste, Toyota and now many other organizations that integrated Lean/Continuous Improvement in their operations have transformed their processes from wasteful to Lean. A Lean process : Delivers value as defined by the customer Uses the fewest necessary steps, time, and resources Makes problems visible and fixable Improves continuously through learning You might ask yourself, What Makes a Process Lean ? A Lean process is: Clear – everyone knows the steps and the purpose Flowing – work moves without constant stops and starts Pull-based – work is done when there’s real demand Stable – fewer surprises and fire drills Human-centered – designed around how people actually work In a nutshell, a Lean process is intentionally designed to work for the people instead of the other way around.
Learning and development programs are often measured by participation—how many people attended, completed, or checked the box. While those metrics have value, they don’t tell the full story. What leaders really want to know is this: Did the learning make a difference? Useful KPIs and reporting practices bridge the gap between learning activities and business performance. When done well, they shift L&D from a cost center to a strategic driver of results. Start With the Outcome, Not the Course Before selecting KPIs, it’s important to clarify why the learning exists in the first place. Effective learning is tied to a real performance need: Faster onboarding Fewer errors or rework Improved customer experience Increased productivity Stronger leadership behaviors When learning is connected to a specific outcome, KPIs become easier—and far more meaningful—to define. KPIs That Matter in Learning & Development Below are practical KPIs that move beyond completion rates and help connect learning to performance: 1. Time to Proficiency How long does it take for someone to perform their role independently and correctly after training? This metric is especially valuable for onboarding, upskilling, and role transitions. Reducing time to proficiency often translates directly to cost savings and faster productivity. 2. Performance Metrics Before and After Training Compare relevant performance data such as: Error rates Rework or scrap Customer complaints Sales conversion rates Compliance issues The key is alignment—measure what the training was designed to improve. 3. Application Rate Are people actually using what they learned? This can be measured through: Manager observations Process audits Workflow or checklist adherence Short follow-up conversations If learning isn’t being applied, the issue may not be the content—it could be unclear expectations, lack of reinforcement, or broken processes. 4. Behavior Change Indicators Especially important for leadership, communication, and soft skills training. Look for observable changes such as: Better coaching conversations More consistent feedback Improved collaboration or decision-making These indicators are often qualitative, but they are critical to understanding long-term impact. 5. Business Impact Metrics When possible, connect learning to broader outcomes: Reduced turnover Improved engagement Safer work environments Cost savings from efficiency gains Not every program needs this level of measurement, but high-impact initiatives should aim for it. Why Managers Are Essential to Meaningful Reporting One of the most overlooked truths in learning measurement is this: L&D and HR don’t see the work happen. Managers do. L&D and HR teams design programs, support strategy, and review data—but they are not present in day-to-day operations. HR typically becomes involved during performance reviews, formal feedback cycles, or when performance issues arise. What happens in between is where learning either succeeds or fails—and that insight lives with managers. Managers are uniquely positioned to: Observe whether skills are being applied See changes in behavior, confidence, and decision-making Identify gaps between training and real work Provide ongoing, informal feedback Without manager input, learning KPIs only tells part of the story. Building Managers Into the Reporting Process To connect learning to performance, organizations should intentionally include managers in measurement by: Giving them simple observation tools or checklists Asking targeted follow-up questions after training Including learning application in regular one-on-ones Training managers on what “good performance” looks like post-training Reporting doesn’t need to be complex—but it does need to reflect reality. Manager insights add context, credibility, and clarity to learning data. Reporting Practices Leaders Actually Use Even the best KPIs fall flat if reporting isn’t clear or relevant. Effective reporting should be: Simple and visual – dashboards and summaries over long reports Written in business language – time saved, risk reduced, cost avoided Consistent over time – trends matter more than snapshots Honest and actionable – improvement-focused, not performative Good reporting supports decisions, not just documentation. The Role of Process in Learning Measurement Clear processes are the foundation of measurable learning. When processes are unclear or inconsistent, learning outcomes suffer—and KPIs reflect that confusion. Learning measurement works best when: Processes are documented Expectations are clear Managers reinforce learning on the job When learning, process, and management support are aligned, performance improvements become visible, measurable, and sustainable. Final Thought The goal of L&D measurement isn’t to track everything—it’s to track what matters. Useful KPIs, meaningful manager involvement, and thoughtful reporting help organizations understand whether learning is truly improving how work gets done. When learning is connected to performance—and supported where work actually happens—it becomes one of the most powerful tools an organization has. At L&D Strategic Solutions , that connection between learning, process, and performance is where real value is created.
Investing in learning and development is one of the smartest things an organization can do — but let’s be honest, budget constraints often get in the way. Training is important, but when priorities compete, it’s easy to delay or scale back. That’s where training grants can make a real difference. Grants help organizations invest in their people without carrying the full financial load, making it easier to build skills, improve performance, and plan for the future. Why Training Grants Are a Win for L&D They make training more affordable: High-quality training costs money. Grants help offset those costs so you can offer meaningful programs without stretching your budget too thin. This opens the door to training that might otherwise feel out of reach. They support skills that actually matter: Grants can be used for practical, job-relevant training — from technical and safety skills to leadership, communication, and process improvement. When learning is aligned with real work, everyone benefits. They improve retention and engagement: Employees want to grow. When you invest in their development, it sends a clear message that they matter. Organizations that offer learning opportunities tend to see higher engagement and better retention. They help future-proof your workforce: Industries change fast. Grants make it easier to upskill and reskill employees so your organization stays competitive, adaptable, and resilient. Spotlight on NH WorkInvestNH For New Hampshire employers, WorkInvestNH is one of the most valuable workforce training grants available. It’s designed to help businesses invest in training for their current employees — while sharing the cost. What the Grant Covers WorkInvestNH offers a 50/50 cash match for approved training expenses. In simple terms, the state reimburses half of your eligible training costs after you’ve paid them. Training can include: Technical or job-specific skills Safety and compliance training Leadership and supervisory development Quality improvement and process training English as a Second Language (ESL) Other structured training tied to workforce growth Who It’s For The grant is available to businesses located in (or planning to locate in) New Hampshire that are in good standing with the state. Training must be for current employees working in New Hampshire. Why It Works So Well for L&D WorkInvestNH gives organizations flexibility. You’re not locked into one type of training — you can design programs that address your actual challenges. Whether you’re improving onboarding, strengthening leadership, or building more consistent processes, the grant helps stretch your training dollars further. Just as important, using a grant shows employees that the organization is serious about investing in their growth — not just talking about it. A Practical Way to Invest in People Training grants create a win-win situation. Employees gain new skills and confidence, while organizations build stronger, more capable teams. By reducing the financial barrier to learning, grants make it easier to take action instead of putting development on hold. If you’re looking for ways to strengthen your L&D strategy, improve performance, or support long-term growth, exploring training grants — especially NH WorkInvestNH — is a smart place to start. Reach out today! I’m happy to help you get started! Helpful Resources Maximizing Workforce Development Through Training Grants: https://ssa.academy/resources/maximizing-workforce-development-a-guide-to-government-training-grants/ Leveraging Government Training Subsidies: https://cataligent.in/blog/leverage-government-grants-and-training-subsidies-to-maximize-workforce-development/ NH WorkInvestNH Overview: https://www.abcnhvt.org/Workforce-Development/Training-Grants
Learning and development (L&D) is no longer a “nice to have.” In today’s fast-moving workplaces, it’s essential for growth, engagement, and long-term success. Organizations that invest in learning build stronger teams, retain talent longer, and adapt more easily to change. When people understand their roles, feel supported, and are given opportunities to grow, performance improves naturally. Yet many learning and development efforts fall short—not because the content is wrong, but because the process behind it is unclear. Training is often delivered without fully understanding how work actually happens day to day. Without clear processes, learning becomes fragmented, inconsistent, and difficult to apply. Employees may attend training sessions but still feel unsure about expectations, workflows, or how their role connects to the bigger picture. This is where process and learning must work together. Effective L&D is built on a clear foundation: defined workflows, consistent procedures, and shared understanding. When processes are well-documented and aligned, training becomes practical instead of theoretical. New hires onboard faster, experienced employees work more efficiently, and teams communicate with greater confidence. The Power of Process Workshop that I designed in collaboration with Adriana Torres of The Process Reinvention is designed to strengthen learning and development by addressing the root of many training challenges. Rather than focusing only on what people should learn, the workshop examines how work flows through an organization. Using LEAN principles and intentional training strategies, participants identify gaps, reduce waste, and create repeatable systems that support learning at every level. By clarifying processes first, organizations can dramatically improve their L&D efforts. Training becomes easier to design, more relevant to daily work, and more sustainable over time. Employees gain clarity, leaders gain consistency, and learning turns into real performance improvement—not just completed courses. Learning and development thrive when built on strong processes. When teams understand the “how” behind their work, learning sticks, confidence grows, and organizations are better equipped to meet both today’s challenges and tomorrow’s opportunities. Interested in learning more about the Power of Process workshop? 📅 When: Tuesday, January 20, 2026 (Rescheduled from January 6) 🕘 Time: 10:00–12:00 PM 📍 Where: Greater Merrimack-Souhegan Valley Chamber of Commerce 👉 Register here to reserve your spot!
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When training isn’t working, the instinct is often to add more: more courses, more content, more tools. But before you build anything new, there’s a critical step that too many organizations skip—understanding where things are right now. That’s where training needs analysis comes in. It’s not about pointing fingers or finding faults; it’s about clarity. And clarity is the foundation of effective processes, meaningful training, and sustainable improvement. You Can’t Fix What You Don’t Fully Understand A training needs analysis helps answer questions such as: What are people actually doing today? Where are processes breaking down? What training exists—and is it being used? Are issues truly training-related, or are they process issues? Without this insight, training becomes guesswork. You may solve the wrong problem, overlook root causes, or create solutions that don’t stick. Understanding the Current State Is a LEAN Principle LEAN thinking emphasizes understanding the current state before designing the future state . The same applies to training. If employees aren’t following a process, it may be because: The process isn’t clearly defined Training doesn’t reflect real work Expectations aren’t consistent The workflow has changed but training hasn’t A needs analysis helps uncover these gaps so training can support the process—not work against it. Training Should Solve Real Problems Effective training starts with purpose. A needs analysis ensures that: Training aligns with business goals Objectives are measurable and meaningful Learning addresses real performance challenges Time and resources aren’t wasted When organizations understand where they are now, they can design training that moves them forward intentionally. Where the Power of Process Fits In If you’re unsure where to start—or you know things aren’t working but can’t quite pinpoint why—the Power of Process Workshop on January 6 is a great first step. This workshop that I designed in collaboration with Adriana Torres of The Process Reinvention is designed to help leaders, managers, and training professionals: Identify where processes and training disconnect Understand the role training plays in process efficiency Apply LEAN thinking to real workplace scenarios Begin asking the right questions before building solutions It’s not about fixing everything in one day—it’s about gaining the clarity needed to move in the right direction. The Bottom Line A training needs analysis isn’t an extra step—it’s the step. It grounds your training in reality, connects learning to process, and ensures improvements are intentional and effective. Before you invest in new training, new tools, or new programs, pause and ask: Do we truly understand where we are today? If the answer is “not yet,” January 6 might be the perfect place to start. Interested in learning more about the Power of Process workshop? 📅 When: Tuesday, January 6, 2026 🕘 Time: 9:00–11:00 AM 📍 Where: Greater Merrimack-Souhegan Valley Chamber of Commerce 👉 Register here to reserve your spot!
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For decades, the trades have been the backbone of our communities. Electricians, HVAC technicians, plumbers, maintenance professionals, appliance repair specialists—these skilled experts keep our homes, businesses, and daily lives running smoothly. But like every industry, the trades continue to evolve. New technologies emerge, safety standards change, and customer expectations rise. That’s why training and continuing education aren’t just “nice to have” in the trades—they’re essential. 1 . Technology Is Advancing Faster Than Ever Modern systems are smarter, more efficient, and more complex. From energy-efficient HVAC units to connected appliances and updated building codes, staying current means staying competitive. Continuing education helps technicians: Understand new tools and technologies Troubleshoot modern systems with confidence Deliver higher-quality service with fewer callbacks Professionals who stay ahead of these changes are the ones clients trust—and refer again and again. 2. Safety Standards Are Always Updating The trades are hands-on and often high-risk. Updated safety practices protect not only the technician, but also the customer and the job site. Ongoing training ensures that workers: Meet current OSHA standards Understand new safety protocols Reduce workplace accidents and costly errors A knowledgeable worker is a safer worker—and a safer workplace benefits everyone. 3. Customers Expect Skilled, Adaptable Professionals Homeowners and businesses rely on tradespeople for expertise they don’t have themselves. Continuing education reinforces professionalism, builds confidence, and supports stronger customer relationships. When technicians are trained well, customers see it in: Faster, more accurate service Better communication Clear explanations and solutions In an industry built on trust, education is one of the strongest tools for reputation and reliability. 4. The Skilled Trades Workforce Is Changing Many experienced tradespeople are retiring, and younger workers are stepping in to fill the gap. Training is critical for: Preserving decades of knowledge Building strong foundations for new workers Creating consistency across teams and companies Structured training programs also make trades careers more accessible and appealing to new talent. 5. Career Growth Depends on Skill Growth Whether someone is new to the industry or has been working for years, continuing education opens doors. It can lead to: Promotions and leadership roles New specialties and certifications Increased earning potential The ability to start a business or mentor others In the trades, learning truly equals opportunity. 6. The Industry—and the World—Needs Skilled Workers As technology grows and infrastructure ages, qualified tradespeople are more valuable than ever. Schools, businesses, and employers that invest in quality training aren’t just supporting their workers—they’re supporting the future of their communities. Final Thoughts: Education Isn’t a One-Time Event—It’s a Professional Lifeline The most successful tradespeople are the ones who never stop learning. Training builds confidence, improves efficiency, strengthens safety, and elevates the entire industry. Whether through apprenticeships, certification programs, workshops, or on-the-job skill development, continuing education keeps the trades strong—and keeps workers prepared for whatever comes next. If you’d like help designing training, setting up apprenticeship programs, or improving skill development in your organization, I’m here to help.
